We are committed to providing you with a seamless shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.
Special note for the customer: Please do not receive the parcel if it is damaged or defective. Please notify us with your Order ID and Phone number. We will resend the item.
Returns Policy
If you receive the wrong/incorrect product, please notify us within 2 days of the delivery date. Our support team will help you.
To be eligible for a return, the following conditions must be met:
- Reason for return: You should provide a valid reason for return.
- Original Packaging: The product must be returned in its original packaging, including any tags, labels, or accessories that came with it.
- Unused Product: The product must be unused and in the same condition that you received it. Products that show signs of use will not be eligible for a refund.
- Customized Products Are Non-Refundable
- Unwashed Product: The product must be unwashed. Products that have been washed or altered in any way will not be accepted for a refund.
- Clear Video Proof: You must provide an opening (360-degree) clear video proof showing the product’s condition upon receipt. The video should display any defects or issues with the product, as well as the packaging (The unboxing video is mandatory to validate any claims). The return will not be approved if the packet appears to be already opened, taped, or broken.
- Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the Fulia Mart team.
- We do not accept returns or offer refunds for products based on personal preferences, dislikes, or a change of mind once the product has been delivered in good condition.
- Return requests placed over WhatsApp, Facebook, Instagram, or call will not be accepted; only email will be accepted.
If all conditions are true, please contact our customer support team within 2 days of receiving the product by mail. Once we receive your return or refund request, our team will review the video proof. If your request meets our refund policy criteria, we will process your refund or replacement.
Return Process
Provide these details to claim the return.
- Order ID (Mandatory)
- Phone Number (Mandatory)
- Unboxing Video Proof (Mandatory)
If all conditions are met in our policy, please get in touch with our support team by
Email- mail@fuliamart.com
Our team will review the video proof and process your refund or replacement within 5 business days.
Cancellation Policy
If you cancel your order before it has been shipped, we will refund the entire amount within 5 business days. Please mention the Order ID & Phone Number for cancellation, and email at mail@fuliamart.com
Refund Process
When we receive the returned parcel, we will initiate a return, exchange, or replacement within 2 days after verification, or we will provide a full refund for the product by UPI/NetBanking within 3-5 business days. (Please note that the refund may take some time to reflect in your account, depending on your bank or payment provider.) If you don’t receive the parcel, all costs will be deducted from your purchase value/amount.
Please note that the refund may take some time to reflect in your account, depending on your bank or payment provider.
Fulia Mart reserves the right to amend this Refund and Returns Policy anytime. Any changes made will be communicated on this page.