We are committed to providing you with a seamless shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.
Disclaimer
Please note that the color shade of the product may appear slightly different due to variations in screen resolution on different devices. We strive to represent the colors of our products accurately; however, slight discrepancies may occur due to factors beyond our control.
Special note for the customer: Please do not receive if the parcel is Damaged or defective products. Please notify us with your Order ID and Phone number by mail at support@fuliamart.com
Returns Policy
If you receive the wrong/incorrect product, please contact us via email at support@fuliamart.com within 2 days from the delivery date with your order details (Phone Number, Order ID) and video proof. We will initiate a return, exchange, or replacement within 2 days after verification or we will provide a full refund for the product by UPI/ Bank Transfer within 3-5 business days.
To be eligible for a return, the following conditions must be met:
- Return Windows: Contact us within 2 days from the date of delivery to initiate your return.
- Order Number: You must provide the original order number associated with the purchase. This helps us quickly locate your order and process your refund request.
- Phone Number: You must provide the phone number used when placing the order. This will be used for verification purposes.
- Reason for return: You should provide a valid reason for return.
- Original Packaging: The product must be returned in its original packaging, including any tags, labels, or accessories that came with it.
- Unused Product: The product must be unused and in the same condition that you received it. Products that show signs of use will not be eligible for a refund.
- Unwashed Product: The product must be unwashed. Products that have been washed or altered in any way will not be accepted for a refund.
- Clear Video Proof: You must provide an opening (360-degree) clear video proof showing the product’s condition upon receipt. The video should clearly display any defects or issues with the product, as well as the packaging. The unboxing video is mandatory to validate any claims. The return will not be approved if the packet appears to be already opened, taped, or broken.
- Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the Fulia Mart team.
- Cash on delivery charges are not refundable.
- Shipping charges are not refundable. (Note for free shipping – Shipping charges are included in the product price).
- Extra distance charges are not refundable.
- Return requests placed over WhatsApp, Facebook, Instagram, or call will not be accepted, only mail will be accepted.
If all conditions are true, please contact our customer support team within 2 days of receiving the product at mail support@fuliamart.com (Please mention the Order ID, and phone number and share the Unboxing video). Our team will review the video proof. If your request meets our refund policy criteria, we will mail it back and process your refund or replacement.
Refund Process
- Once we receive and inspect the returned item, and the reason for return is validated, we will initiate the refund process.
- The refund will be processed within 3-5 business days through UPI/Netbanking.
- The customer will bear the total cost of shipping.
- If you didn’t receive the parcel, all costs will be deducted from your purchase value/amount.
Please note that the refund may take some time to reflect in your account, depending on your bank or payment provider.
Non-Refundable/Exchangeable Items
Certain items are non-refundable. These include:
- Customized Products
Cancellation Policy
If you cancel your order before it has been shipped, we will refund the entire amount within 2 business days. Please mention the Order ID & Phone Number for cancellation, mail at support@fuliamart.com
- Order ID
- Phone Number
Fulia Mart reserves the right to amend this Refund and Returns Policy at any time. Any changes made will be communicated on this page.